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Training Courses:
Positive Communication Skills in the New Economy

2 Modules or 1 Day Course

This course is designed to enable participants to understand and practise the necessary skills and approaches required for the global workplace.

Designed For
People at all levels in the organisation who wish to improve the quality of their communication skills.

Course Outline
Effective 2-Way Communication in the New Economy

  • Discussion and practice of Open Communications Model
  • Generation issues
  • Email and networking challenges
  • Case study review

  • Using Positive Reinforcement Techniques
  • Contrasting impacts of negative/positive behaviour
  • "Do's" and "Don'ts" of giving feedback
  • Case study practice using video

  • Turning Knowledge into Action
  • The knowing/doing gap
  • Obstacles
  • Tools to use
  • Case study discussion

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  • Dalcross Logo - Beyond the Horizon

    "E business means
    "if its broke"
    we all know"

    Jeffery Pfeffer & Robert Sutton
    "The Knowing Doing Gap"
    Harvard Press

    "Overall very interesting"

    "Friendly and informative. Kept everyone involved through each topic"

    "This was exceptional! Great energy - did not lose momentum and kept group's interest throughout"

    Positive Communications
    Borough Mazars

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    PO Box 541 Cherrybrook NSW 2126 Australia phone (02) 99801234 mobile 0412038164
    Email: grc@dalcrossconsult.com.