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Training Courses:
Interpersonal Skills & Relationships at Work

1 day course

Purpose
To help people gain the knowledge and skills in building better quality working relationships.

Benefits of attending

  • Gain a greater awareness of your behaviour and its effects on others
  • Develop the skills that enable you to build good working relationships
  • Learn two processes for dealing with difficult behaviour of others in a variety of situations

    Course Outline

  • Understanding the qualities, characteristics, mannerism and behaviours of good and poor team members/leaders
  • Taking responsibility for behaviour: what motivates you and others
  • Assessing your values - how they interact with your work responsibilities
  • The importance of assertiveness and its links with self-esteem and confidence
  • The skills of interpersonal communication: listening, feedback, observing and questioning
  • Handling criticism and Foundations for Good Relations
  • Working with others to resolve difficulties using the 4-step method and open communications model
  • Action Planning

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    PO Box 541 Cherrybrook NSW 2126 Australia phone (02) 99801234 mobile 0412038164
    Email: grc@dalcrossconsult.com.