Home| About Us| Services| Training Directory| Testimonials| Contact Us

About Us

Organisation & People Strategy

Executive Placements

Outplacement Career Transition Services

HR Services

Career Discussions Consulting

Career Mentoring Services


Performance Management


Leadership Dialogue Programme


Contact Us
Training Courses:
Interpersonal Skills & Relationships at Work

1 day course

To help people gain the knowledge and skills in building better quality working relationships.

Benefits of attending

  • Gain a greater awareness of your behaviour and its effects on others
  • Develop the skills that enable you to build good working relationships
  • Learn two processes for dealing with difficult behaviour of others in a variety of situations

    Course Outline

  • Understanding the qualities, characteristics, mannerism and behaviours of good and poor team members/leaders
  • Taking responsibility for behaviour: what motivates you and others
  • Assessing your values - how they interact with your work responsibilities
  • The importance of assertiveness and its links with self-esteem and confidence
  • The skills of interpersonal communication: listening, feedback, observing and questioning
  • Handling criticism and Foundations for Good Relations
  • Working with others to resolve difficulties using the 4-step method and open communications model
  • Action Planning

    Return to the top of this page

    Back to Course Listing

  • Dalcross Logo - Beyond the Horizon


    This page is Copyright © 2002, Dalcross Executive Consulting Pty Ltd
    PO Box 541 Cherrybrook NSW 2126 Australia phone (02) 99801234 mobile 0412038164
    Email: grc@dalcrossconsult.com.