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Training Courses:
The Skill of Performance Feedback

1 day course

Purpose
The course is designed to help managers, supervisors and team leaders develop the important skill of performance feedback to help others take ownership for performance issues.

Benefits
The benefits of attending are:

  • Learning the skills and attitudes involved in helping staff
  • Learn about contemporary thinking on positive feedback
  • Recognise the value of using counselling skills to gain ownership and commitment
  • Know where listening and other supporting skills can be used to help staff perform more effectively
  • Practise a methodology for applying performance feedback
  • Identify and develop strengths and practise relevant new skills

    Course Outline

  • Contemporary thinking on achieving effective collaboration and positive, open communication in the "E economy" of the 21st century
  • What is the skill of Performance Feedback and how can it be used effectively?
  • Developing appropriate active listening skills
  • Practising the 7-Step Method
  • Using questions appropriately
  • Practising the skill of summarising
  • Giving and receiving feedback
  • Developing empathy
  • Challenging with sensitivity
  • Practical sessions to develop performance feedback skills using 'real life' cases.

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    "Skill to do comes of doing"

    Ralph Waldo Emerson

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    PO Box 541 Cherrybrook NSW 2126 Australia phone (02) 99801234 mobile 0412038164
    Email: grc@dalcrossconsult.com.